FAQ

Booking FAQ

A Cloud 9 account is your personal profile. Every guest attending Dominican Holidaze is required to have an account. It will allow you to access and update your reservation as well as track your valuable trip history. It is also a place where you can provide us with additional information that will help make your travels smoother, such as dietary or medical notes. 
As part of our loyalty program, all guests who have attended a previous Holidaze will receive a unique password, which will allow them to book a room during the Pre-sale on May 17, 2017.
The Public On Sale for Dominican Holidaze will begin at 12pm ET on May 18, 2017. All rooms are sold on a first come, first served basis. We encourage you to be ready to book at the time of the On Sale so you don't miss out!
You can place a reservation by logging into your Cloud 9 Account or by clicking the "BOOK NOW" button at the top of this website.
Dominican Holidaze does not allow for any room downgrades. However, you can upgrade your room if there is any availability. Please contact the travel team to inquire.
In the spirit of fairness to all guests, Dominican Holidaze DOES NOT take room location requests. Not to worry though! This is an intimate event and you will have ample time to hang out in paradise with your friends at the various locations on site. 
Breathless Punta Cana Resort & Spa is an ADULTS ONLY destination. However, Now Onyx is a family friendly resort! If you plan on attending Dominican Holidaze with your children, be sure to book a room at Now Onyx. You must contact the Travel Team to add kids to your reservation. Learn more about bringing your family HERE.
The initial deposit must be paid by credit card at the time of booking.
  • Dominican Holidaze accepts major credit cards including Visa, MasterCard, Discover, and American Express.
  • You can also enroll in our ACH Program and use a bank account to set up automatic payments.
  • Cashier's checks and money orders are acceptable & encouraged forms of making payments. If sending a cashier's check or money order, please make it payable to Cloud 9 Adventures, LLC and send to:
Cloud 9 Adventures c/o Travel Department
405 SE Mizner Blvd. Suite 68
Boca Raton, FL 33432
Dominican Holidaze offers three payment options: pay in full, automatic billing, and manual payments. During the reservation process, you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or opt out and choose to make payments on your own. See full details about our Payment Plans.
Yes! Anyone with a bank account can participate in the ACH automatic billing program. Just fill out the form HERE and we will take care of the rest. 
We will only automatically charge the credit card on file if you opt in to automatic billing. If you select manual payments, it is your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the payment due dates.
Rollaway beds are ONLY available for guests who are booked into a triple occupancy room.
Triple occupancy rooms contain two double beds and a rollaway for the third guest.
We do not offer any single occupancy room rates, however you are absolutely able to still book one of the rooms listed as "double occupancy" and attend the event alone. In this case you will pay the full double occupancy rate of the room and have it to yourself.

Experience FAQ

Yes. All performances will take place on the property of either Now Onyx or Breathless Resort & Spa. The Main Stage will be located on the beach, aligned with the beautiful coastline so you can dance in the sand with the ocean by your side.
There will be four awesome nights of entertainment on the Main Stage! Daily poolside sets and late night shows provide the soundtrack for the rest of this tropical vacation. Shows will take place on December 1st, 2nd, 3rd & 4th. Check out the music schedule HERE.
Music begins at 4 PM on December 1st. We recommend that you come in the day before or plan your travels accordingly.
The music schedule has been released! Check out the full schedule HERE.
Due to the intimate nature of the event, we do not sell any day passes or tickets to the shows. All guests must be booked through Cloud 9 Adventures and staying at either Breathless Resort & Spa or Now Onyx.
Yes, you can fill your daze with a number of activities throughout the day! Check out what activities are planned HERE.
Participants are chosen at random (unless otherwise stated). Arrive early and enter in your name if you are interested in participating. Whether you get picked or not, we encourage all guests to stick around for the fun! Stay tuned for more details on the activities. 
Absolutely! We will be offering a variety of excursions so you and your friends can explore the Dominican. More details will be available as we get closer to the event.
The official theme night has been announced! Find out more information HERE!
Of course! You'll be able to buy event merchandise with all major credit cards or US cash on site. The merch store will open at 12 PM on December 1st.
If you were too busy dancing to your favorite bands and missed out on merch, you may be in luck! Any items remaining will be available to purchase at our official Holidaze online store. Check out what's available here
Positive Legacy coordinates environmental and humanitarian service projects down in the Dominican Republic servicing the local communities. Stay tuned for more information regarding this year's programs and initiatives.
By purchasing a Carbon Offset you are offsetting the emissions from your personal travel to the event (your carbon footprint). Trees, Water & People carbon offsets not only offer an opportunity to reduce your environmental impact, but also helps a Guatemalan family reduce their firewood consumption by 50%, helps a Haitian family plant nourishing fruit trees and helps a Honduran family switch from Kerosene lanterns to clean solar lighting.

Resort FAQ

Yes. If you are booked for Dominican Holidaze 2017, you will be able to access and utilize all amenities at both Now Onyx and Breathless Resort & Spa.
Check in begins at 3 PM on December 1, 2017. Check out is by 12 PM on December 5, 2017.
No, room service WILL NOT be available.
Yes. It is located in the lobby of Breathless and dispenses Dominican pesos. Fees will apply.
Yes, however your change will be retuned in Dominican Pesos. 
Yes. You can do this at the Front Desk. Please note you will need your Passport in order to exchange currency. 
Every room at the resort has an electronic safe. We strongly suggest placing your passport, wallet, cash, and any other valuables inside as soon as you arrive. Dominican Holidaze is not responsible for any lost or stolen items.
The resorts offer many outlets for you to make the most of your stay. Some of these include:
  • Free on-site parking
  • Free WiFi
  • Breathless Spa by Pevonia®
  • Air conditioned gym and fitness center
  • Nearly 20 speciality restaurants and tons of vibrant bars and lounges
  • Gift Shops
  • Laundry Service* for an additional cost
From the comfort of your room you can enjoy:
  • Free international calling to the US
  • Free WiFi
  • Balcony or terrace with jacuzzi 
  • Electronic in-room safe
  • Mini bar
  • Hair dryer
  • Coffee and tea maker
  • Iron and ironing board
  • Flatscreen cable TV 

Absolutely. Your event package covers food and beverage, including alcohol at both Breathless Resort & Now Onyx! You can enjoy breakfast, lunch, dinner and late night bites after the shows at no additional cost. Get a feel for what will be available by checking out the Breathless dining & Now Onyx dining options!
Reservations are not accepted at any of the restaurants, except when dining at the teppanyaki tables. You will need to make a reservation with the Concierge in either lobby if you and your friends want to have dinner at Silk City or Spice.
The resort has a variety of food available to guests with various dietary needs. There will be vegetarian & gluten-free options available at all meals. If you haven't already, please update "Your Profile" by logging into your Cloud 9 account and completing the Dietary Requests section. 
Tipping is customary but not expected for the resort staff such as bellmen & housekeepers. 
There is no dress code during Dominican Holidaze, however shirts and shoes (flip flops ok) are required in all dining areas. If you plan on coming early or staying late, the restaurants do have a dress code so think resort casual but be sure to bring a pair of pants with you.
There is a qualified medical doctor on call 24 hours a day. If a doctor is called, there will be a charge put on the guest's room. Guests with any pertinent medical information or specific medication needs are asked to notify Dominican Holidaze in advanced. 
Enjoy free WiFi throughout the resort and free calls to the US & Canada from your room. Also stay connected by downloading the Breathless Resorts Unlimited Connectivity app for your phone. Click here to DOWNLOAD.
Contact the Cloud 9 Travel Team between 10 AM-6 PM EST by phone or email.

Travel FAQ

You MUST have a valid passport to enter the Dominican Republic. There are NO exceptions. 
Yes. Each guest will need to pay $10 USD upon entry into the country. CASH ONLY. No credit cards will be accepted.
Breathless Resort & Now Onyx are located about 40 minutes from the Punta Cana International Airport.
No. All guests are responsible for booking their own airfare. 
Punta Cana International Airport (PUJ).
Ground transportation is not included in the cost of your trip however, we do offer a shuttle service that you are able to add onto your reservation. To find more information on organizing the shuttle service, click HERE.
You simply log into your Cloud 9 Account HERE. Then you will click "Your Account" in the top right hand corner. Next you will see your reservation and there will be a button below that says "Enter Flight Info". After clicking into it you will be able to enter flight information for you and your guest. 
Don't sweat it! If you have provided us with your flight information we will be tracking your arrival time and making the proper accommodations. However, if you are switched to a completely new flight contact the Travel Team to let us know as soon as possible.
Come early, stay late! We are offering a special discounted rate for guests who want to add up to two extra nights before and one night after the event. These rates are only available for November 29th, 30th, & December 5th. Learn more about Pre and Post nights HERE.

  • Passport
  • $10 USD Entrance Fee
  • Sunglasses/hat
  • Sunscreen/Aloe
  • Bug spray
  • Reusable cup/bottle
  • Rain gear
  • Warm Clothes
  • Camera
  • Shoes
  • Ear plugs
  • Your favorite festival gear

No illegal substances, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited at Dominican Holidaze. All laws pertaining to drug use must be respected.
You may bring any kind of camera to the event to shoot your vacation however, filming and photography during the shows is strictly prohibited. Drones are banned from Dominican Holidaze. 
Mosquitos are a reality when traveling in the Dominican Republic. We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle. The CDC makes periodic recommendations, guests should keep themselves aware HERE. Knowledge is power!